Gateway Review 5: Readiness for Service covers the activity up to contract signature or agreement to place work with an existing supplier or partner. This review focuses on assessing:
- Whether the solution is robust before delivery
- How ready the organisation is to implement the business changes that occur before and after delivery
- Whether there is a basis for evaluating ongoing performance.
This review takes place preferably before commissioning to take advantage of the procurement team.
Deliverables
- Asset management
- Post occupancy evaluation
Key Actions
- Agency responsible for service delivery and asset maintenance.
- Service Division monitors service delivery and financial sustainability.
- CMB monitor defects liability.
- POE determines the value for money delivered from investment.
- CMB & Service Division review POE findings.
Documentation
The following documentation, where applicable, should be available before the review starts:
- An updated requirements definition with any changes agreed during the period up to Gateway Review 4
- Updated business case and plans for benefits realisation, which reflect the effect of any requirements changes and the plans for service delivery
- Close-out (if the project ends at implementation and a new one begins) and status reports and reconciliations for:
- Cost versus budget
- Actual versus planned schedule
- Risk management
- Communication and external relations
- Environmental performance
- Adherence to statutory requirements
- An assessment of contractual issues during the project to date
- Lessons learned during the project (if the project ends at implementation)
- A plan for performance measurement
- The updated contract (including a list of products)
- Test plan and test reports
- Progress reports on development and construction
- Updated risk and issues logs, including residual risks
- Updated contingency and reversion plans
- Outline project plans through to completion and detailed plans for the next stage
- The plan for managing change, including expected changes to requirements over time
- Details of any facilities not provided to the required specification and any missing or deficient items, with agreed plans for addressing any outstanding issues
- Risk management strategies
- Benefits management plan
- Updated health and safety file
- Records of building site visits
- Operational and maintenance instructions and warranties.
